Outside Software eSurveysPro Review - Review 2022

According to the company website, Outside Software'south eSurveysPro (which begins at $xl per month for the Premium program, billed monthly) has achieved an uptime of 99.973 percent in the final vii years. Not surprisingly for a product that has been around the block, it capably handles many of the basics. However, its user interface (UI) could use a refresh. For this reason and more, information technology doesn't beat our Editors' Choice Qualtrics in our online survey tools review roundup.

Survey Design

In eSurveysPro you lot tin create both surveys and polls, the latter of which are embedded in webpages and designed for ad hoc interaction. Starting up eSurveysPro's question editor presents a drop-down list of its nineteen dissimilar question types, without whatsoever clue of their function or format. While the friendly SurveyPlanet (180.00 Per Twelvemonth for the Pro Program, Billed Annually at SurveyPlanet) relies on a simple listing as well, the presentation here is more than complex due non merely to the greater number of question types (many of which are mere artful variations), just because of how similar many of them sound. For case, "Matrix Single Choice" versus "Matrix Multiple Pick."

Outside Software addresses the issue past providing a link that brings up a separate page that provides examples of what the question types are, just I far prefer the thumbnails of SoGoSurvey ($12.00 at SoGoSurvey) or the extensive tool tips of Qualtrics. Indeed, the UI could free up a lot of room by consolidating the long and largely contextually irrelevant menu of buttons down its left side. When you're deep into designing a survey, you don't need to see buttons linking to the the company's FAQ or 3-post weblog a click abroad. Another omnipresent button takes yous to a "Latest Features and Fixes" for which the virtually recent entry is March ane, 2022.

Also like SurveyPlanet, questions exist in their isolated screen areas; this enables more focus but at the expense of the context of other questions. To compensate, eSurveysPro offers two buttons to save a question, 1 that immediately brings up the question editor for a new question and another that sends y'all dorsum to the question list. Information technology provides full formatting for questions, including hyperlinks, and allows bulk editing of answers. However, in that location is no support for piping (bringing forward text used in previous questions into future questions) or masking (conveying forward answers that were chosen or not chosen).

Question layout duties are split up between the blazon of question selected (horizontal versus vertical layout) and options in the question editor. The question editor also does a nice job of integrating display logic, the ability to show and hide questions based on previous questions, including choices in matrix question. However, there'southward no concept of setting variables like in more advanced packages. There is too no mode to accept a "wood" versus "tree" view of the survey using tools that allow bulk editing or show survey flow.

When it comes to handling folio breaks in surveys, eSurveysPro also has its quirks. Dissimilar SurveyMonkey ($25.00 at SurveyMonkey) or SurveyGizmo, questions don't visually appear inside pages. Pages, though, are key to eSurveysPro's skip logic capabilities. Survey designers can specify conditions that dictate how respondents answer certain questions. When trying to branch off a matrix question, eSurveysPro could merely test whether the question was answered, not on particular reply choices. And while multiple conditions can be specified, eSurveysPro volition only allow jumping if all of them are met. The site'southward skip logic editor also introduces the confusing concept of groups, which seem to be a mode of prioritizing rules. Alas, apart from a basic FAQ, eSurveysPro has no online help. All in all, it'south a more limited and confusing implementation than in most other packages.

Outside Software eSurveysPro besides isn't much of a tool for prettying up your surveys. The product offers only a handful of themes. However, information technology does enable full customization using CSS, so a competent web developer can take a lot of control over the content. The product also has its ain integrated mailing list editor. All the same, it tin can generate only one collector link per survey, making tracking unlike kinds of campaigns a bit more difficult.

Once a survey is opened for fielding, it tin't be edited or even viewed; that requires closing the survey to outside access. On one paw, it'due south not a good practice to edit surveys after they've been fielded. Simply while other tools place restrictions on what you lot tin can edit once a survey is fielded, there should at least be a manner to review survey and page logic even as results pour in.

Reporting

You'll meet that eSurveysPro offers a scrap of flexibility in its reporting, going across the practically static displays of Checkbox Survey and SurveyPlanet. Every bit with its survey design, it offers even less in terms of artful flexibility than its survey designer, only, also like its survey designer, it enables custom names for many options. That said, you tin view data in a number of different chart types.

The software supports multiple reports, and tin create crosstabs and multiple filters based on factors such as certain answer choices or when the survey was taken. However, but one filter can be applied at a time. It has a basic report sharing function via a web link.

Pricing

Exterior Software's awarding may lack many niceties of more sophisticated applications, but it's not gunning for the highest-end customers. As with SurveyPlanet, eSurveysPro has a free tier that includes unlimited surveys with limitless questions to unlimited respondents, and its Basic tier, which includes data exporting, email support, and sending surveys to i,000 emails per calendar month. Stepping up to the $200-per-year tier adds crosstabs and a customizable look and feel. Higher pricing tiers bring telephone support, multi-language assistance, and phone tech support. There are no application programming interfaces (APIs) or integrations to tap into.

Final Thoughts

A capable if quirky packet, eSurveysPro's UI isn't horrible, but information technology'southward certainly non slick and feels dated. It even appears a chip neglected. In terms of capabilities, it ranks above SurveyPlanet and has a few advantages over Toluna QuickSurveys (85.00 Per Calendar month for the Premium Plan at QuickSurveys) on the design front end, but lags the latter in reporting. On the other hand, it ranks below tools such as Checkbox Survey and SoGoSurvey in terms of features. Its ambitious pricing makes information technology i of the strongest value offerings.

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Source: https://sea.pcmag.com/small-business-reviews-and-price-comparisons-from/29995/outside-software-esurveyspro-review

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